Local Terms: Mauritius
Payment: We ask that you pay a deposit when you make your booking, and rest of payment locally to the rental station.
Payment
The following forms of payment are generally accepted in Mauritius:
Visa, MasterCard, AMEX, Debit cards
ACCEPTED: MasterCard, Visa, AMEX, Debit cards
NOT ACCEPTED: Pre-paid credit cards, Dinners, Maestro, Laser and Switch cards
A valid credit or debit card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve an amount of MUR 20,000 to MUR 45,000 (depending on your selected car group) as guarantee, which will be released after the end of the rental period if no damage/theft has occurred.
In the event that you fail to present a valid credit or debit card or lack of sufficient funds available on the credit or debit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Driver and Licence Requirements
All driving licences which have been issued within the European Community will be accepted.
Driver's licence in English or with Roman characters is required.
International Driving licence in addition with the national one is required when a driving license is not in English or Roman characters.
Drivers must have held a full licence for a minimum of 2 years.
Drivers must also show their passport on collection as additional proof of identity and a valid credit or debit card in the name of the main driver must be presented as quarantee for the rental.
Minimum age 25 years, maximum age 70 years.
Drivers aged 21-24 or 71-75 will be charged € 10.00 (incl. TAX) per rental day - paid locally.
Car types
Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group.
State/Border Restrictions
Cross border rentals are not allowed.
Ferry travel:
Not permitted
One-way Rentals
|
One way rentals are allowed, the delivery fees apply in this case ( 30,00€ for hotels and port) |
Collection Time
Vehicles will only be held available for up to two hours after the agreed collection time, clients must contact us if they will arrive before or after the registered time on the voucher.
Included in your booking cost:
Mileage Allowance
The Vehicle is provided with an unlimited Kilometer / Mileage Allowance.
Third Party Liability Insurance
THIRD PARTY INSURANCE (Required by Law):
Coverage limits:
a) Third Party Bodily Injury or death up to MUR 500,000,000
b) Third Party Property Damage MUR 50,000,000
More information is available locally.
Roadside Assistance
24 hour roadside assistance is provided.
Taxes & Surcharges
Bookings include all local taxes.
Additional Drivers:
First additional driver is free of charge. From the second additional driver onwards an additional charge applies of 5.00€ per day per driver with maximum charge 100.00€. Minimum and Maximum age restrictions apply.
Fuel Policy: Full to Full
Fines and Penalties
You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses (30.00€).
Out of Hours Charge
Out of hours charge is applied outside the Office Opening Hours:
Out of hours service between 20.01 to 05.59 o' clock in all locations is available with an extra charge of 30.00€ per service.
Delivery Policy:
Deliveries are available with an additional charge in the following locations:
Mauritius Hotels in all locations within Mauritius island and Port Louis: the additional charge is 30.00€ per service.
Special Requests
Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.
Baby / Child /Booster Seats: 6.00€/day
Baby and Child Seats are available with an extra charge of 6.00€/day with max charge of 100.00€
GPS: 10.00€/day
GPS is available with an extra charge of 10.00€/day with max charge of 100.00€
Roof Racks
Not available
Snow Chains
Not available
Insurance
The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and not Autounion car rental. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Autounion car rental does not provide insurance cover of any kind in relation to the hire of the vehicle and is not liable for damages incurred in the event of an accident.
Excess/Deposit amounts
For car categories: A,BA,B,BB,B1,CA,C,D MUR 20,000 (incl. TAX), for D1,DD,F,E1 MUR 25,000 (incl. TAX), for M,MD,M1,M1D,J,J1,J2,J2A,J3A,K MUR 30,000 (incl. TAX), for J4 and P MUR 45,000 (incl. TAX)
SECURITY DEPOSITS (SD) In each rental a credit or debit card is essential. Deposit for car categories: A,BA,B,BB,B1,CA,C,D MUR 20,000 (incl. TAX), for D1,DD,F,E1 MUR 25,000 (incl. TAX), for M,MD,M1,M1D,J,J1,J2,J2A,J3A,K MUR 30,000 (incl. TAX), for J4 and P MUR 45,000 (incl. TAX)
Collision Damage Waiver (CDW) with excess amount
Is included in the booking cost and reduces the financial liability up to a maximum of: for categories A,BA,B,BB,B1,CA,C,D MUR 20,000 (incl. TAX), for D1,DD,F,E1 MUR 25,000 (incl. TAX), for M,MD,M1,M1D,J,J1,J2,J2A,J3A,K MUR 30,000 (incl. TAX), for J4 and P MUR 45,000 (incl. TAX)
CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of Road Circulation Code. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car accident and damages police report is mandatory. Without police report the client takes full responsibility.
In case of accident, the client must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to the rental location. CDW
protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle
Additional Insurances
FULL DAMAGE WAIVER (FDW)
FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:
For car categories :
A,BA,B,BB,B1,CA,C,D €14.00 (incl. TAX) with max charge 375.00€
D1,DD,F,E1 €18.00 (incl. TAX) with max charge 375.00€
M,MD,M1,M1D,J,J1,J2, P €20.00 (incl. TAX) with max charge 375.00€
J2A,J3A,K €25.00 (incl. TAX) with max charge 375.00€
J4 €30.00 (incl. TAX) with max charge 375.00€
*Note: Always, a valid credit or debit card in the name of the main driver must be presented as guarantee for the rental.
WHEELS,UNDERSIDE,GLASS (WUG) :
AutoUnion Car rental provides an optional insurance which covers damages to wheels, tires, glasses or damages caused to the underside of the car as far as they were not done intentionally or as a result of negligence or oversight. This is available by paying the daily amount of:
For all car categories except J4 : €5.00 (incl. TAX) with max charge 100.00€
J4: €25.00 (incl. TAX) with max charge 100.00€
*Note: Always, a valid credit or debit card in the name of the main driver must be presented as guarantee for the rental
Exceptions in CDW, FDW, WUG :
Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in the car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).
Towing costs are not covered by any insurance.
Autounion car rental will not refund any telephone, taxi or hotel costs.
Autounion car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving,
driving without care and attention or damages caused by negligence and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
Theft Protection (TP)
Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess applies). Theft protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle.
Renter’s Obligation:
The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of the Mauritius Road Circulation Code, for purposes opposite to the Mauritius laws, for towing other vehicles, in order to transport heavy objects or baggage.
Cancellation policy
24 hours prior to arrival no cancellation fee is required, less than 24 hours a cancellation fee equal to the deposit given at the time of reservation/confirmation is required.