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Privacy Policy

The security and privacy of your personal data is a high priority for us. Please read these terms and the company's policy on this to learn about our privacy practices. By using our website, you unreservedly accept the practices described in this Privacy Policy.

Introduction

This Privacy Policy has been created in accordance with the provisions of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Through this Privacy Policy, we inform you which information (hereafter "personal data") we may collect from you, why it will be used, with whom we share this information, and which security procedures we have applied to protect your personal data. The term "Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name, surname) or indirectly (e.g. telephone number, mail address, credit card information) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer personal data managing policy. The information collected is controlled by AutoUnion (hereafter "us "), based in Athens, Greece.
When making a reservation through our Website, you enter a contractual relationship with us. A prerequisite for completing a booking through our website is the collection of your personal information. Your personal data is collected following your explicit consent (in order to be able to fulfill our contractual obligation to you) for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes (Article 5 1b of Regulation (EU) 2016/679). In this contractual relationship in which You are the Personal Data Obligator, our Company operates either as the "Controller" of your Personal Data or as the Processor (Article 4 of Regulation (EC) 2016/679)

Personal Data we collect and how we collect them

While in some cases we will ask you to provide us with your personal information, for example, in order to be able to buy services (and we will make it clear to you what we need from you at this time), however, you can visit many pages on our site, without having to provide us with any information regarding your personal data.

We may collect your personal data in the following cases:

 

  • When purchasing a service: During the completion of your order, you provide us your name, date of birth, your credit card details, including the card number, type, card holder name, expiration date, invoice or receipt invoice address, and delivery details of your order.
  • When you sign up to receive newsletters or other marketing materials or refresh your preferences: Providing us your email address, name and other relevant information, you enable us to better respond to your questions and queries and personalize our direct, non-transactional, communication with you by sending you informative material or marketing materials tailored to your needs.
  • When you contact our office or our customer service staff: When you contact us by e-mail, telephone or mail, for example, when you contact the booking department, you will be asked to provide us with your personal information such as name, email address, etc.
  • By using data collection tools when you visit our website: In addition to the information you give us voluntarily, certain information is collected automatically when you visit our website through data-detection technologies we use at times such as cookies. Cookies, whenever you visit our site, collect information from your computer, including technical information such as your Internet Protocol (IP), your operating system, your browser type and version, the referral site as well as information about your shopping preferences, the products you've seen / searched and your activity on our website. If you are a wireless user and access the Internet through your mobile phone or other devices, you need to contact your provider to find out if they collect your personal information.

 

Cookies Policy

According to EU Directive 2009/136 / EU, we would like to inform you that our website accepts the use of "cookies" in order to clarify how users have reached our website and to identify recurring generic patterns after the user is on our page. Cookies are messages that the web server transmits to your web browser when you visit web pages. Your browser saves every message in a small file, which will give us information about your last visit to our site. This information is collected and analyzed in its entirety in order to improve the operation, content and overall appearance of our website. Cookies cannot reveal your identity and can not cause any damage to your computer or mobile device. Most browsers automatically accept the use of cookies, but you can always change the settings on your computer, choose not to accept cookies, or ask you to accept each cookie, but that will limit the range of available cookies to your site capabilities.

How we use your information

We will use your information for the following general purposes, provided you have given us your explicit consent:

 

  • To complete booking: When making a reservation through our website, we use your information to process the transaction, complete your booking, and provide you with the services you require.
  • In order to answer your queries: In order to process your request, a member of our customer service may contact you via email, phone, or otherwise. We may also use your contact information to send you information about a reservation (for example, regarding changes in booking to help you find alternatives) or to respond to the suggestions you might send us (for example on our website and services).
  • To improve your experience on our site and to provide you with information about products, services, special offers and promotions: We use the information gathered from the permanent cookie file on your computer (see Par. - Cookies Policy), along with other personal information you provide us, in order to create a more functional site by evaluating content and traffic on that page. We use this information to provide you with a personalized experience so that you can easily navigate our page and display specific products and services that we believe you are interested in. When you enter personal information or make a reservation on our website, we may use this information to contact you to inform you of special offers and promotions. Still, you may be sent newsletters that we believe you are interested in and have agreed to receive. You can change your preferences about the above ways of communication at any time by contacting us (see Contact Us for questions or comments) or by using the unsubscribe link at the end of each email you receive from us.
  • For reasons of prevention and detection of criminal offenses or to comply with a legal obligation. For the prevention and detection of criminal offenses either against you or against our business or for complying with our statutory obligations towards the Authorities (eg Tourist Police).

 

With whom we share your information and why

When you use our site and provide personal information, we use this information to complete your booking, fulfill your possible requests and provide you with email, promotional information or information about your reservation. We do not share your information with third parties unless this is required to complete your order and meet requests for your travel arrangements.

While personal information is not collected by visitors to our site, we are monitoring users' navigation in order to understand the needs of our customers and better serve them in the future. In addition, we have the ability to provide anonymous statistical information to selected partners for business, customer service, marketing, and quality, function, and analysis purposes (e.g., to analyze consumer habits). Any partner who has access to the above information uses them to serve the above purposes only. We share the information you give us only in the ways described in this Privacy Policy. This may change, but only with your consent.

We may disclose your personal information to third parties such as our official bodies and our specialized consultants if we consider it necessary to (i) comply with relevant laws, regulations and laws; (ii) enforce our terms of use for customers (iii) Protect our property and rights as well as our clients and others (eg from any frauds).

When you make a reservation on our website due to security processes, we may share some personal information you provide to us (for example, your name, your credit card number, details of the billing address) to credit reporting organizations , payment processors or other third parties for the purpose of verifying this information. If your personal information can not be verified (for example, if the billing address you have entered does not match your credit card details), we will contact you to inform you that your purchase request has not been confirmed, and for we ask you to provide us with the corrected information, if possible, so that we can process your order.

Security of your personal data

We recognize the importance of protecting all your personal information and we use the appropriate tools to protect them. For example, only authorized employees are allowed to access your personal data and only for the functions that the business allows. In order to protect the information stored on our system, we have implemented various security measures, including data encryption technology and firewalls, so that unauthorized people cannot access your information.

Personal data move across borders

We would like to inform you that your information is processed outside of your country where our servers and our central database are located. Although the current data protection laws and other EU laws are as complete as those required by law in Greece, we reassure you that we make every effort to ensure that your personal data is processed in accordance with national legislation and any other relevant legislation in force.

In addition, in order to process your data as described in this policy, we may need to transfer your information to other countries, including for example countries outside the European Economic Area (EEA) whose legal framework is in full compliance with the provisions and the level of security required by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. We always take steps to ensure that your personal information is transferred, stored and processed in accordance with the appropriate security standards provided for in this Regulation and in accordance with the terms of this Privacy Policy and applicable data protection laws.

Your rights

As a Data Subject, you have the right to access your personal data processed by our Company and the right to request the correction of any inaccurate data you are referring to (Article 15 of Regulation (EC) 2016/679). Having regard to the purposes of processing processed by our Company in the context of our contractual relationship, you may also require the completion of incomplete personal data, including by means of a supplementary statement to our Company (Article 16 of Regulation (EU) 2016/679).

  • Right of access ‐ You have the right to access your personal data. You also have the right to receive some information about how we handle your personal data. This information is provided in this document.
  • Right to rectification ‐ Under certain circumstances, you have the right to correct your inaccurate personal data and fill in incomplete personal data. Please note that we may not be able to correct the inaccurate personal data you have given us and that this change may be charged.
  • Right to erasure ‐ Under certain circumstances, you are entitled to the deletion of your personal data. This is the so-called "right to be forgotten".
  • Right to restriction of processing ‐ Under certain circumstances, you are entitled to restrict the way we use your personal data.
  • Right to data portability ‐ You are entitled to receive your personal data (or to send your personal data directly to another data controller) in a structured, widely used and machine-readable form by us.
  • Right to object ‐ You have the right to oppose certain types of personal data handling we apply. This applies to all our activities based on our "legitimate interest".


Finally, you also have the right to file a complaint with the competent data protection supervisory authority.
Your personal data is only stored for as long as your account on our site is active. Otherwise, your data will be stored for as long as it is necessary for our company to comply fully with its statutory obligations (Article 23 of Regulation (EC) 2016/679).

 

Contact for questions or comments

If you have any questions or comments about this privacy policy or if you believe that we have not followed the principles set out in this Privacy Policy, please email us at info@autounion.gr or use the below contact information: autoUnion Car Rental – Greece
7th Km Paianias Markopoulou Ave 19400 Koropi – Athens Greece
Tel: +30 210 6020162
Fax: +30 210 6620396

Changes to privacy policy

Should we change the way we handle your personal data or the way we use cookies, we will immediately update this privacy policy and post it on this site.

Last update: 15/05/2018