Local Terms: Kenya
Payment: We ask that you pay a deposit when you make your booking, and rest of payment locally to the rental station.
Payment
The following forms of payment are generally accepted in Kenya:
Visa, MasterCard, AMEX, Laser, Maestro
ACCEPTED: MasterCard, Visa, AMEX, Laser, Maestro
NOT ACCEPTED: Pre-paid credit cards, debit, Diners or Switch cards
A valid credit card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve an amount of 600-2500Euro (depending on your selected car group) as guarantee, which will be released after the end of the rental period if no damage/theft has occurred.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Driver and Licence Requirements
International driving licences (IDP) will be accepted.
National Driving licenses from all countries also accepted.
Minimum age 23 years, maximum age 65 years.
Drivers must have held a full licence for a minimum of 3 years.
Drivers must also show their passport or national ID card on collection as additional proof of identity.
Car types
Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group.
State/Border Restrictions
Cross border rentals are only allowed to Tanzania and Uganda
Cross border fee is 250 euros per country
Ferry travel:
Not permitted
One-way Rentals
Nairobi to Mombasa or Vice versa – 250 Euros
Nairobi to Diani or Vice versa – 280 Euros
Nairobi to Malindi or vice versa – 280 euros
Mombasa to Diani or Vice Versa – 70 Euros
Mombasa to Malindi or vice versa – 70 Euros
Malindi to Diani or Vice versa – 120 Euros
Collection Time
Vehicles will only be held available for up to two hours after the agreed collection time, clients must contact us if they will arrive before or after the registered time on the voucher.
Included in your booking cost:
Mileage Allowance
For rentals from 1 till 6 days rental , 250 km per day are included free of charge.A charge of 0.20 - 1.14 euro depending on car group/per km will apply.
The vehicle is provided with unlimited km only for 7-day rentals and longer.
Third Party Liability Insurance
THIRD PARTY INSURANCE (Required by Law): -
Coverage limits:
a) Third Party Bodily Injury or death up to €167.000,00
b) Third Party Property Damage €84.000,00
More information is available locally.
Roadside Assistance
24 hour roadside assistance is provided.
Taxes & Surcharges
Bookings include all local taxes.
Additional Drivers:
First additional driver is free of charge. From the second additional driver onwards an additional charge applies of 5,00€ per day per driver with maximum charge 50,00€ . Minimum age restrictions apply.
Fuel Policy: Full to Full
Fines and Penalties
You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses.
The car groups A, BA, B ,CA , C, D, F, J,J2 M, MD are not permitted in the game parks. This will be termed as negligence and there is a surcharge of 1000 euro for not adhering to this condition.
Out of Hours Charge
Out of hours charge is applied outside the Office Opening Hours:
Out of hours service in the following locations:
Nairobi Airport Jomo Kenyatta Int'l, Nairobi Airport Wilson, Nairobi Downtown hotels, Malindi International Airport, Diani Ukunda Airport, Mombasa Airport Moi Int'l, Mombasa Downtown hotels, Mombasa North coast beach hotels and Mombasa South coast beach hotels between 18.01 to 07.59 from Monday to Sunday is available with an extra charge of 15,00 euro per service.
Office Nairobi Downtown between 18.01 to 07.59 from Monday to Friday, between 13.01 to 07.59 on Saturday and all day long on Sunday is available with an extra charge of 15,00 euro per service.
Hotel deliveries:
Hotel deliveries are available with an additional charge:
For Mombasa North coast beach hotels, Mombasa South coast beach hotels the additional charge is 22,00 euros per service.
For Nairobi Downtown hotels and Mombasa Downtown hotels the delivery is free of charge.
Special Requests
Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.
Baby / Child Seats/Booster Seats : 15,00€/day
Baby , Child and Booster Seats are available with an extra charge of 15,00€/day with max charge of 75,00€
GPS - Wifi enabled router : 10,00€/day
Navigation System - wifi enabled router is available WITH 3 GB DATA included, with an extra charge of 10,00€/day with max charge of 60,00€
Roof Racks
Not available
Insurance
The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and not Autounion car rental. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Autounion car rental does not provide insurance cover of any kind in relation to the hire of the vehicle and is not liable for damages incurred in the event of an accident.
Excess/Deposit amounts
For car categories A, BA, B €600 (incl. TAX), for C,CA €700 (incl. TAX), for D,F €800 (incl. TAX), for J,J2 €1500 (incl. TAX), M,MD €1200 (incl. TAX), E1 €1800 (incl. TAX), for J2A €2000 (incl. TAX) and for J3A €2500 (incl. TAX)
SECURITY DEPOSITS (SD) In each rental a credit card is essential. Deposit for car categories A, BA, B €600 (incl. TAX), for C,CA €700 (incl. TAX), for D,F €800 (incl. TAX), for J,J2 €1500 (incl. TAX), M,MD €1200 (incl. TAX), E1 €1800 (incl. TAX), for J2A €2000 (incl. TAX) and for J3A €2500 (incl. TAX)
Collision Damage Waiver (CDW) with excess amount
Is included in the booking cost and reduces the financial liability up to a maximum of : A, BA, B €600 (incl. TAX), for C,CA €700 (incl. TAX), for D,F €800 (incl. TAX), for J,J2 €1500 (incl. TAX), M,MD €1200 (incl. TAX), E1 €1800 (incl. TAX), for J2A €2000 (incl. TAX) and for J3A €2500 (incl. TAX)
CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of Road Circulation Code. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car accident and damages police report is mandatory. Without police report the client takes full responsibility.
In case of accident, the client must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle
Additional Insurances
FULL DAMAGE WAIVER (FDW)
FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:
For car categories :
A,B,BA,CA,C,D,F €10,00 (incl. TAX) with max charge 700€
J,J2,M,MD €15,00 (incl. TAX), with max charge 700€
E1,J2A,J3A €20,00 (incl. TAX), with max charge 700€
*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental.
WHEELS,UNDERSIDE,GLASS (WUG) :
AutoUnion Car rental provides an optional insurance which covers damages to wheels, tires, glasses or damages caused to the underside of the car as far as they were not done intentionally or as a result of negligence or oversight. This is available by paying the daily amount of:
For car categories :
A,B,BA,CA,C,D,F €7,00 (incl. TAX) with max charge 500€
J,J2,M,MD €11,00 (incl. TAX), with max charge 500€
E1,J2A,J3A €15,00 (incl. TAX), with max charge 500€
*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental
Exceptions in CDW, FDW, WUG :
Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in the car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).
Towing costs are not covered by any insurance.
Autounion car rental will not refund any telephone, taxi or hotel costs.
Autounion car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
The car groups A, BA, B ,CA , C, D, F, J,J2 M, MD are not permitted in the game parks. This will be termed as negligence and there is a surcharge of 1000 euro for not adhering to this condition.
Theft Protection (TP)
Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess applies). Theft protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle.
Renter’s Obligation:
The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of the Kenya Road Circulation Code, for purposes opposite to the Kenya laws, for towing other vehicles, in order to transport heavy objects or baggage.
Cancellation policy
24 hours prior to arrival no cancellation fee is required, less than 24 hours a cancellation fee equal to the deposit given at the time of reservation/confirmation is required.